Singapore Airlines and SATS renewed their aviation services contracts for another five years in a move to strengthen the competitiveness of the Singapore hub, the two companies said in a filing to SGX Wednesday.
Starting from 1 April, the Singapore Airlines carrier and SilkAir contracts will have a five-year tenure, with an option to renew for another five years, the filing said.
The services will included inflight catering, cabin handling, passenger and ramp handling, cargo handling, aircraft interior cleaning, aviation security and laundry services, the companies said.
The new contract also includes aviation security services for Scoot, the filing said.
“This long-term partnership marks a foundational development in SIA’s three-year transformation plan to enhance customer experience and raise operational efficiency to better position the SIA Group for the future,” the statement said.
“SATS has created dedicated teams for SIA with digital ground handling systems that are integrated with Singapore Changi Airport, ensuring seamless service for passengers from ground to air,” it added.
Both companies said they will analyze data on “the customer journey” to find ways to improve and personalize service, including in food and beverage offerings.
“The long-term relationship between SIA and SATS means that we can work seamlessly as one team to innovate and invest in world-class service and capabilities,” Alex Hungate, president and CEO of SATS, said in the statement.
SATS and SIA added that they are also working together on sustainability issues to mitigate the environmental impact while meeting increasing demand for air travel.