NetLink NBN: IMDA imposes lower penalties for service quality issues

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NetLink NBN Trust is closer to meeting the quality of service (QOS) standards imposed by the Info-communications Media Development Authority, or IMDA, which has imposed lower financial penalties this year, the trust’s manager said on Friday.

“In 2017 and year to-date, the NetLink Group had implemented various initiatives such as the roll-out of additional fibre capacity to residential homes across our nationwide network, the pre-laying of fibre infrastructure to non-residential buildings to speed up service provisioning as well as the constant enhancement of work processes,” it said in a filing to SGX after the market close on Friday.

That resulted in “appreciable improvements” in the timeframe for providing fiber services to residential and non-residential locations, the trust manager, NetLink NBN Management, said in the filing.

As a result, IMDA imposed a lower financial penalty of S$50,000 on NetLink for not meeting residential QOS standards for the 12-month period between July 2017 and June 2018, it said. That was down from a penalty of S$100,000 a year earlier, it said.

For non-residential service, IMDA imposed a penalty of S$20,000 for not meeting the QOS standards for the 12-months from April 2017 to March 2018, down from a S$50,000 penalty for a 15-month assessment a year earlier, it said.

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